What our Customers say...


I've never seen my husband cry before this water & mold disaster struck our home. He worked his whole life to finally get our family into our own home and make sure everything was safe, he felt as if he failed... Thank you so much for the speedy recovery and relieving my husband with some helpful homeowners' tips.

I couldn't believe the damage my house endured, it's just too much to even explain. My family was displaced for some time until we found the right solutions, and SERVPRO provided all of them. Thank you so much.

Water water everywhere... The words to my kid's book finally came true when she finally got big enough and filled the tub by herself. Didn't bother shutting it off either. Cute, but not in my eyes. Thank you SERVPRO.

My kid clogged the toilet! Apparently he just kept flushing and having fun until the water started coming down the hall... Thank you, I've learned as big of a lesson as my kid did!

After a few tree branches fell on our roof during a storm this past year we had them removed by our neighbor. What we didn't expect was water damage to gradually come in and damage our walls. SERVPRO of West Hartford took good care of us, both our roof and everything under it was like new again.

When we lost power during a storm I didn't think about anything but really lighting candles up for the time being in the living room. But after smoke started coming down from the stairs I evacuated my family immediately and extinguished the fire myself. SERVPRO and their resources recovered our home before the holidays, we couldn't give you enough thanks.

My son's power strip caught fire after he plugged one too many things in. I was oblivious to everything, in shock, until my husband had SERVPRO come and did their work. It truly was "Like it never even happened."

This company expressed just as much if not more urgency than I did about getting my employees back to work so we can all take care of our families. Thank you so much!

I was in tears seeing how much a small kitchen fire could cause, I couldn't be more grateful. God bless SERVPRO.

SERVPRO saved my company! Thank you so much!

We have a small family restaurant that has been progressively been getting more popular with steady business. After our first grease fire we didn't know how to exactly handle the whole process. One of our customers referred us to SERVPRO. We were back on our feet in no time and better educated on a lot of things as well.

One of our local community outreach program buildings had to shut down after a slight water breach. Our service is critical and downtime is never good, especially in the winter when people need us the most. SERVPRO got us back on track asap! Thank you so much for all the work you do!

Hands down to SERVPRO for the very fast service. The bathroom in our bedroom was flooding due to some drainage issues, and it flooded my first floor, which was very stressing for me, all of my carpet and furniture were soaking wet. I don’t know what I would do without these guys. Very reliable, and professional crews. Great job guys.

During the first freeze of the season an ice dam formed on our roof with the weather going from cold to warm constantly. Water stains began to form on our ceilings and it was unsightly for our customers, after it started to drip we had to close our doors. SERVPRO helped us open our doors again in no time. We give our deepest thanks from our hearts to them.

This company did an awesome job. Very professional and very timely. If I had any questions, they were quick to respond and fix the issue at hand. Would definitely recommend to someone in need.


Definitely easy to work with, water damage and mold became an issue in our house. Every year only after winter one of our ceilings would leak from an ice dam most likely but we didn’t know where to turn. I had heard good things about their company from some of our friends and called. They had the right equipment, smart technicians, and saved our house from a serious mold problem. Thank you!!!

After a bathroom malfunction causing a massive flood I had no idea where to turn! But, after my experience with SERVPRO of West Hartford's team I know exactly who I am going to work with for any future disasters. Thank you.

Our grandmother's birthday recently came up and we came up with the best idea for it. With SERVPRO's help; all of her old wooden furniture, tables, chairs, cabinets, picture frames, and much more had a lot of wear & tear and discoloration. We had all of her belongings renewed. She was ecstatic, so happy to know that these items can continue being used in our family for generations to come.

Before the new year started we wanted a full office clean, floors to ceilings. Looks brand new again! Myself and the team are excited to start the new year now. Thanks.

We had an early pre-Thanksgiving on the weekend before but things wen't terribly wrong. Our oven caught fire from the build-up of burnt food that never got cleaned this year. We couldn't thank you enough for helping us through this recovery and saving our Thanksgiving in time!

We went a little overboard for halloween, we had one too many electrical decorations in our front yard all powered by one outlet with a power strip in our garage. After it was extinguished we already knew who to call. Thank you so much!

After an office move many of my employees started to notice they were coughing a lot, but only at work. We knew it couldn't be dry air yet with winter a ways away. So SERVPRO came in and did an inspection, found the mold that was growing, and had it taken care of in the matter of a few days. Thank you, you've saved my business but more importantly the health and well-being of my employees!

Our basement had become flooded from our backyard not having any way to drain all the water from the rain and our sprinkler systems were malfunctioning also. Our adult children are actually the ones that called SERVPRO and I'm glad they did. The entire team was a joy to work with and I'm glad they were there in a hurry but handled the situation professionally. 

Even the smallest fires during the holiday season can be the biggest inconvenience with smoke damage. It was going to be the first year we had the holidays with our family in our brand new house! I could not have never imagined how getting my fire and smoke damage repaired so quick and easy could be! Thank you so much! You saved us!

Top notch service crew and administration! Very happy with the work they did throughout my disaster! Fire damage is no joke and SERVPRO kept a clear channel of communication with us, our insurance company, and even the local fire department! They truly do go above and beyond, we hope this never happens again but, in any case, that may happen to either us or anyone we know or even hear about we’ll be letting them know whose hands can best take care of them through such times like these and that is SERVPRO of West Hartford!

Thank you for the continuous updates and thank you to the entire team at SERVPRO!

In our 23 years of being homeowners we have never experienced anything even close to this and while it wasn’t a major catastrophe it was a very big deal to us, and we are thankful for the SERVPRO team. We’d never thought a storm could have done anything to our house with all the careful planning we originally did with our property, but one finally broke through and SERVPRO of West Hartford was there for us every single step of the way!

My finished basement had experienced some water damage from a failed water heater. It really was wonderful working with Brianna. She was attentive to my many calls and questions and sympathetic to my situation. She made sure my multiple calls each day were relayed to the appropriate staff member and that I got a call back in a timely manner--usually within the same day.

Steve is the best! Very responsive and goes the extra mile.

"It was such a great pleasure to have SERVPRO of West Hartford restore my home in Hartford, Connecticut. I couldn't have been more surprised on how well they remediated the mold in my attic. Thank you!"

"A tree fell and hit my house in West Hartford, Connecticut. I called SERVPRO of West Hartford and they came out immediately to tarp my roof. They extracted water in my house to prevent any more water damage. Thank you SERVPRO of West Hartford."

"I definitely like the way they are!"

"The best company; best employees; on-time emergency help." (Ice dam removal) Thank you!

What a great crew. They did a fantastic job. Thank you very much.

We had a sewer backup. The people on the crew who came out were professional and very helpful. I would recommend them to family and friends.